Call Center Gamification Software
Gamification is all the rage, with a host of breathless “market experts” declaring it the next big thing. Unfortunately, when approached in conventional terms, it doesn't work as intended. There’s a better way!See the call center’s path to revenue
Gamification is, on its face, redundant. Call centers are gamified already by their performance management approach. Adding “fun badges” just insults your employees.You need to gamify the right things, in the right ways -- because while intuitively games are great and fun, the majority of them aren’t designed to improve anything.
While metrics and KPIs are held dear and important, you need a platform that actually makes people happier, healthier, more resilient and more closely connected to one another. That will reduce attrition, decrease costs, and increase productivity. What we do is not gamification in the way you think about it normally.
Tenacity’s Call Center Gamification Features:
Our call center gamification software focuses on teaching agents how to coach each other, nurturing a supportive environment that drives engagement.
Automatically understand the social dynamics of your center, and subsequently deploy team building interventions that will surgically transform the experience of working at your center.
Proven Incentive Systems
Developed at MIT, Tenacity's solution incorporates breakthrough research to change agent behavior by leveraging social networks.
Call center agent and tenacity user
People were now finding support in groups that they didn’t have before. You know, there were single moms now getting together. There were all the gamer dudes getting together, you know. There were people who didn’t have any interest alike, and now they’re going to the gym together. So I think it became the support system that, not just a call center needs, but anyone really needs in their life is that opportunity to reach out to someone and make a friend.