A Practical Guide To Reducing Call Center Absenteeism (I Can Save You Money)

Monday, April 10, 2017 Costs and Measurement

reducing call center absenteeism

I guess we should begin with a painful truth about call center employee absenteeism: only in rare cases do people (customers and executives of the company) care about the absenteeism in terms of, “Oh, is something wrong with that agent?” They often care about it strictly in KPI-driven terms. Since we founded Tenacity, we’ have […]

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