Tenacity is proven to reduce employee turnover by creating more resilient agents.
Bored of impotent initiatives like Taco Tuesdays, new incentives programs and yet another overhaul of your training curriculum? Tired of snake-oil technologies like gamification and wellness claiming they can make a difference but always avoiding real measurement? Us too.
Tenacity has proven through control trial measurement that it has a dramatic effect on agent attrition. In an age of self-help and IVR, customers on the phone are more frustrated and bring more difficult problems. Low idle-time means a relentless onslaught for your agents. This is one of the top drivers of employee turnover and absenteeism. We get your employees to manage their stress, blunting burnout and improving quality of life in your center.