Resources

case studies

Tenacity’s Case Studies

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attrition

Tenacity’s Attrition White Paper

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call center optimization

How To Be The Leader In Call Center Optimization

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call center employee satisfaction

Why Call Center Employee Satisfaction Is So Low

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cost of turnover

Calculating The Cost Of Turnover For Call Centers

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Inducing Peer Pressure to Promote Cooperation

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reduce call center turnover

HR Can’t Reduce Call Center Turnover

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call center employee experience

Why Call Center Employee Experience Matters

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employee experience

The Employee Experience – Podcast with Call Center Agent

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