Calculating The Cost Of Turnover For Call Centers

Tenacity Author: Tenacity
Wednesday, May 3, 2017

At CCAP Manila, Tenacity CEO, Ron Davis, breaks down how to accurately measure the cost of turnover in call centers. Many executives don’t realize how expensive of a problem employee turnover is and so they don’t do much to remedy the issue. Since there’s no universal standard, call center turnover is often measured very poorly and all of the related costs are not accounted for. Ron goes through the line items that need to be considered by every call center when calculating turnover costs. Take a look and see if you may be missing some of these items. For a more in-depth look, download our comprehensive¬†Cost of Attrition Guide, which takes you through all of the¬†calculations and the reasoning behind them.


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