Why Michelle’s Call Center Life Improved With Tenacity

Tenacity Author: Tenacity
Friday, October 21, 2016

Transcript:

Well when I first started I was actually just taking the calls and just getting yelled at almost on a regular basis.

When it comes to the calls, you know, trying to, you know, make sure that the customer’s taken care of, the– making sure that it’s done within an allotted amount of time plus still having to make sure that everything’s done by the end of the call, it’s– it can be stressful especially when that customer hangs up on you.

There’s this constant dangling of you may not have a job by the end of the day just because of– there was no– they just thought calls were the only thing that mattered so we felt like nothing but a number.

After Tenacity came in, my life actually got significantly better because the fact that I knew what I was doing was actually helping me become a better me and it made me much less stressed and it– I can’t even bring all of it into words because of how amazing it was.

I’d hang out in the lunchroom or whatever but as far as for any sort of sense of community I guess, there wasn’t really anything up until when Tenacity came.  It was just– I could talk to other people on the other side of the building, I didn’t feel so isolated, you know, when I was sitting way in the back where it was dark everywhere.  It made me feel like there was actually someone sitting next to me, you know, someone to talk to.

My favorite thing about using Tenacity other than the steps, just keeping track of my steps was just– other than the monetary value of going on Amazon was seeing where all of my partners were at, you know, giving them a little bit of encouragement like hey did you do your breathing or did you meet your step goal today was just kind of– it made me feel like I could help somebody else better their life and I that’s what I really loved to do.

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