Call centers often underestimate the true cost associated with agent turnover. Tenacity has developed a guide to helping operational and financial executives of contact centers to more accurately calculate their cost of attrition. As a company that helps call centers calculate their cost of attrition, Tenacity has been able to thoroughly develop a universal methodology. If you’re curious about attrition in your own organization, take a look at the guide and companion spreadsheet below. You may find that the number you are used to is different than the one you find using our guide. Feel free to reach out to us and schedule a consultation as well!
The Cost of Attrition Guide and Companion Spreadsheet
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