The Cost of Attrition Guide and Companion Spreadsheet

Tenacity Author: Tenacity
Wednesday, June 28, 2017

Call centers often underestimate the true cost associated with agent turnover. Tenacity has developed a guide to helping operational and financial executives of contact centers to more accurately calculate their cost of attrition. As a company that helps call centers calculate their cost of attrition, Tenacity has been able to thoroughly develop a universal methodology. If you’re curious about attrition in your own organization, take a look at the guide and companion spreadsheet below. You may find that the number you are used to is different than the one you find using our guide. Feel free to reach out to us and schedule a consultation as well!

Download Guide

Download Companion Spreadsheet

Tenacity Cost of Attrition Guide

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Tenacity's employee engagement and retention software transforms your center into a compelling, rewarding and satisfying workplace, helping you retain your agents and deliver a better outcome for every customer.

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