Companies often put HR in charge of any employee initiatives. Unfortunately, with small budgets and lack of experience using data, HR is not the department that can lead way to do things like reduce call center turnover. Their focus is more on processes than outcomes. In order to reduce call center turnover, the right people need to be tasked with this responsibility, otherwise there will never be any real improvements. Departments like operations actually feels the pain of high attrition and is more equipped to solve the problem using data. To actually reduce call center turnover, put people in charge who see the urgency in solving the problem and can use data to inform their decisions. Curious about how you can start to address this costly problem? Schedule a chat with us!
HR Can’t Reduce Call Center Turnover
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