Tenacity and Contact Center Networking Group (CCNG) hosted this webinar on the costs of employee attrition that many executives don’t consider. You’ll learn why so many call centers don’t accurately measure attrition costs and how they can start getting serious about it. With no universal standard for measuring this costly problem, it’s no surprise that so many aren’t able to calculate this properly. Take a look and see what hidden costs you may be missing and how to remedy this in your own organization.
Webinar: The Hidden Costs of Employee Attrition
Tenacity's employee engagement and retention software transforms your center into a compelling, rewarding and satisfying workplace, helping you retain your agents and deliver a better outcome for every customer.